Returns & Exchanges
At Hayden + Grant Co., every piece is thoughtfully handcrafted in small batches—made just for your family, with care and intention.
We take pride in offering a collection designed to feel as special as the memories you’re creating.
If something isn’t quite right, we’re always happy to help.
We gladly accept returns on unworn, unwashed, non-customized items within 7 days of receiving your order—for store credit.
No questions asked. No stress.
Many of our pieces include the option to personalize or customize, making them one-of-a-kind keepsakes. Because these items are created especially for you, we’re unable to accept returns on any customized or personalized orders.
Of course, if we ever make a mistake (it happens—we’re human!), we will always make it right. Promise.
How to Request a Return
- Email us at hello@haydenandgrant.com within 7 days of receiving your order.
- Include your order number and a quick note about the item you’d like to return.
- Once approved, we’ll send you simple steps to return your item for store credit.
A Note on Our Process
We handcraft every order, one by one, with purpose & attention to detail.
Thank you for understanding that, because of this, we can only accept returns within the 7-day window—and are unable to accept returns on customized or personalized pieces.
We’re so grateful to be part of your family’s story—and we’re always here if you have any questions.
— The Hayden + Grant Co. Team