Shipping policy
At Hayden + Grant Co., every order is thoughtfully prepared with care. Many of our pieces are handcrafted or made to order, which means your order may require production time before it begins its journey to you.
We know so many Hayden + Grant orders are part of family trips, special celebrations, park days, and memory-making moments, and we’re always happy to help you choose the best shipping option for your timeline.
Current Production Time
Our current production time is 8-10 business days before shipping.
Production time does not include weekends, holidays, or shipping transit time.
For the most up-to-date production estimate, please review the production note shown in your cart or at checkout.
Production Time vs. Shipping Time
Production time and shipping time are separate.
Production time is the time needed to create, prepare, and package your order.
Shipping time begins once your order leaves our studio and is in the hands of the shipping carrier.
Choosing an expedited shipping method may speed up the transit time after your order ships, but it does not automatically shorten production time unless we confirm that we’re able to prioritize your order.
Shipping Carriers & Transit Time
Once your order ships, you’ll receive a tracking number by email.
We ship using trusted carriers such as USPS and UPS. Most standard orders within the continental United States arrive within 2-4 business days after they leave our studio, but transit times can vary due to carrier volume, weather, holidays, resort/package handling, or other delays outside of our control.
For time-sensitive orders, we may recommend an upgraded shipping option such as UPS 2nd Day Air, UPS Next Day Air, or another expedited service, depending on your order timing and destination.
Additional shipping charges may apply for upgraded or expedited shipping.
Need Your Order by a Certain Date?
Have a trip, celebration, park day, or special event coming up? Please let us know as soon as possible.
You can leave a note at checkout or message us through our site chat with your order number and the date you need your order by.
We help families with time-sensitive orders often, and we’ll always do our best to guide you toward the best option based on your timeline, order details, and destination.
In some cases, an upgraded shipping method may be recommended and may require an additional shipping charge.
While we’ll always do everything we reasonably can to help, requested delivery dates are not guaranteed unless we confirm the timing with you directly.
Direct-to-Resort Delivery
Heading straight to the magic? We’re happy to help with direct-to-resort delivery.
We regularly assist with resort-bound orders and can ship directly to your hotel or resort when timing allows.
If you’d like your order shipped directly to your resort, please enter the resort’s shipping address at checkout and include any helpful details in the order notes, such as:
- Guest name on the reservation
- Resort name
- Arrival date
- Date you need the package delivered by
- Any resort-specific delivery instructions
You can also message us through our site chat after placing your order with your order number, and we’ll review the timing with you.
Please note that once a package is delivered to a resort, the resort’s mailroom, front desk, or package handling team may have their own processing procedures, pickup instructions, or package fees. We recommend checking with your resort directly so you know exactly how they handle guest packages.
Expedited Shipping
If your order is time-sensitive, please contact us before or immediately after placing your order.
When timing allows, we may be able to ship using an expedited service such as UPS 2nd Day Air, UPS Next Day Air, or another faster shipping method.
Additional shipping charges may apply.
Expedited shipping speeds up the transit time after your order leaves our studio, but it does not automatically shorten production time unless we confirm that we’re able to prioritize your order.
Order Notes & Site Chat
The best way to share time-sensitive details is by adding a note at checkout or contacting us through our site chat with your order number.
Helpful details include:
- The date you need your order
- Whether your order is for a trip, celebration, or special event
- Whether it should ship to your home or directly to a resort
- Any important delivery instructions
We’ll review your note and do our best to help make the process as smooth as possible.
Incorrect Shipping Addresses
Please double-check your shipping address before placing your order.
Hayden + Grant Co. is not responsible for packages shipped to an incorrect address entered at checkout.
If you notice an address error, please contact us immediately. We’ll do our best to update the address before your order ships, but we cannot guarantee changes once production or fulfillment has begun.
Lost, Delayed, or Returned Packages
Once an order leaves our studio, transit updates and delivery timing are handled by the shipping carrier.
If your package is delayed, we recommend checking the tracking link first. If something looks wrong or your package appears stuck, please reach out and we’ll help however we can.
If a package is returned to us due to an incorrect address, failed delivery attempt, missed pickup, resort/package handling issue, or another delivery-related problem outside of our control, additional shipping charges may apply to resend the order.
Questions?
We’re so grateful to be part of your family’s memories, and we know timing can matter.
If you have a shipping question, trip deadline, or resort delivery request, please reach out through our site chat or email us at hello@haydenandgrant.com.
We’re happy to help you find the best shipping option for your order.