FAQ
You asked, we have an answer!
- Where are your items made? Every single H & G item is handcrafted to order in Rhode Island. We use only premium & organic textiles, and print using non-toxic inks.
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How long have you been in business? Hayden & Grant Co. launched as a custom handcrafted clothing brand in 2015. We started on Etsy with just one seamstress and have since overflowed to a dedicated site and studio where we now employ several seamstresses, designers and production partners. Since our inception, our mission has been to provide our customers with exceptional customer service and one-of-a-kind heirloom quality vacation wear.
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How long will it take to produce my order? With our items being handcrafted to order, production time can vary between 2-14 business days. This range depends on the season and our current production demand. For the most accurate production times please consult the banner at the top of the site and on your order confirmation. We understand the last minute scramble! If you need your order sooner than our standard lead time please reach out to us via the instant site chat and/or add the following "rush my order" listing to your order: https://haydenandgrant.com/products/rush-my-order-upgrade-expedited-46161?_pos=1&_sid=ae6cfef68&_ss=r
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Do you offer discounts? YOU are our #1 priority. We only sell direct to our amazing customers, therefore we are able to keep our prices as competitive as possible without adding a resale markup--we do this to ensure our customers are receiving our superior quality at our best possible pricing! As a result, we do not typically offer significant discounts outside of the occasional sample sale opportunity or celebration.
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Do you accept returns?
We think you'll LOVE your purchase from Hayden & Grant, but if for some reason you're not 100% satisfied, simply contact us & we'll fix it! Customized items are non-refundable.
Size swaps on non customized items? Contact us within 7 days of receipt to arrange return shipping.
- Do you accept custom orders? While we don't make custom designs, we're always open to your requests and recommendations! If you're interested in slightly modifying an existing design please don't hesitate to reach out to use at haydenandgrantco@gmail.com or via the instant chat box on our site.